Every transaction has a unique Lyonga reference. If you added your own reference, such as an order or invoice number, it is stored with the transaction too.
To find a transaction
- Sign in to the merchant dashboard.
- Open the transactions list.
- Search by the Lyonga reference or your own reference, or filter by date and status.
Open a transaction to see its full event history. When contacting support about a payment, include the Lyonga reference so we can find it quickly.