You can refund a successful payment from the merchant dashboard or through the API, where the original payment method supports refunds.
- Find the transaction in the dashboard.
- Choose to refund it, and enter the amount if refunding only part of it.
- Confirm. The refund appears with its own status, linked to the original payment.
Only team members whose role allows refunds can issue them. Every refund is recorded in the audit log.
If a payment method does not support refunds, you will need to agree another way to return the money to your customer.