Most delays happen because information is missing or does not match. For example, a business name that differs between documents, or an expired ID.
How to avoid delays
- Make sure document scans are clear and complete
- Use the same registered business name throughout your application
- Respond quickly if we ask for more information
If your application is declined
Some types of business are not eligible for payment services, and some need a licence before we can support them. If your application is declined we will tell you, where we are able to, and you can contact our team to ask about it.